Brand experiences, from customer support to advertising and research
Well-rounded is overrated
Bots don't take long weekends. They never sleep, smoke, or take lunch breaks. And they give the same level of support to everyone who needs it. When you design a conversational agent for your customers, they get a consistent brand experience around the clock. Your human employees spend more time solving higher-order problems since they aren't answering questions a robot can handle.
Conversational Display Ads let people chat with your bot without making them leave the page. Customers can ask about you, your product, the meaning of life—whatever is on their mind at the moment. They can even make a purchase inside these ads. With less friction, they open a window into your brand experience.
Not another survey primate
Conversational research lets you poll opinions, test messages, gather insights, and get people's points of view. It combines ease of surveys and the contextual cues of interviews to conduct market research. That makes for good data without the logistical complexities and confounding variables of focus groups.
Converse to convert
Conversion bots turn site traffic into engagement with humankind’s original lead generator: a dialogue. These chat agents live (virtually) where prospects spend time. They can start the sales conversation and qualify the lead. When the time is right, they can be transferred to a human at your company. Some people see a 3-4x spike in conversion rates with their new sales-bot hard at work.